To save you time we have put together this list of Frequently Asked Questions. Please take a look here and if your answer is not there email our support staff.
ORDER CHANGING QUESTIONS
Q: I ordered the wrong size, can I change it?
A: Yes you can but you must be quick. If the order is already being printed we cannot change it. So if you need a change of size please email our support team ASAP at email@example.com including your #ORDER-NUMBER.
Q: I used the wrong address, can I change it?
A: As long as your order has not been shipped we can fix this up. But you must be quick.
Once the order is shipped out (we will give you a tracking info when shipped), it is out of our hands. If so you will need to contact the shipping carrier who is delivering your items.
Q: I changed my mind, can I still cancel my order?
A: As long as your items are not yet in the printing stage, you can cancel your order. When your order is in "printing" stage they are already being made. To cancel your order email our support team ASAP at firstname.lastname@example.org including you #ORDER-NUMBER.
RETURNS & REFUNDS
Q: How do returns and refunds work?
A: Please read the full answer below:
Reasons why you want to return or exchange your order
A change in size
We are all human so sometimes a mistake can be made. Please insert a note that states which size you would like and we will send you the correct one.
- Please Note:
You received the wrong item
As above; We are all human and mistakes occasionally happen. Even though we are careful to check every order, it can happen that we send you the wrong item. No problems, please return it to our warehouse (listed on back of package) and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
- Please Note:
You received a damaged item
Although we take quality control very seriously, it may happens that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (email@example.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
- Please Note:
- If you meet the above criteria please shoot us an email to firstname.lastname@example.org.
We do not accept returns or exchanges if:
- You want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns with that reasoning.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Q: What does it cost to ship my item?
A: For every order above $100 on Zero Carb Shop, shipping is on us! Below are the shipping costs for orders under $100:
Domestic shipping (USA) for orders under $100: $4.95
International shipping for orders under $100: $9.95
Q: What's the difference between shipping time and production time?
A: We print all our t-shirts and totes to the specific needs of your order. Generally production time is 1-3 days.
Q: What are the shipping times?
A: How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:
|USA||3-5 business days via USPS
3-8 business days via FedEx SmartPost
|Canada||5-10 business days|
|Worldwide||10-20 business days|
For Watches & Accessories:
|USA||$0||Within 12 to 20 days to most U.S. locations|
|France||$0||Within 12 to 20 days|
|Spain||$0||Within 14 to 20 days|
|Netherlands||$0||Within 12 to 20 days|
|South Korea||$0||Within 12 to 20 days|
Within 12 to 20 days
Q: What countries do you ship to? I am not in the US.
A: All good we ship internationally!
Q: Where are your items made?
A: We have our clothing and apparel custom printed in the United States and shipped internationally. Some of our accessories are sourced abroad.
Q: Do you have a phone number I can contact to ask questions?
A: Currently we run all our support digitally. Our support team all work remotely. In this current digital world it makes sense to answer all queries electronically. We have streamlined our processes in order to get answers back to you in a timely fashion.
Q: I am not from the USA, do I have US dollars?
A: Even though our store is price in US dollars your credit card company / paypal will switch to your local currency at checkout.
** We hope all your questions have been answered? If not please be sure to drop us a line at our contact page here - Contact Us.